Sawgrass Mills Mall Dental, P.A.

Waste of time!!! Initially came there because this office is in network with Broward County School Board. The insurance coverage covers cleaning and routine check up. The doctor recommended a deep cleaning and I refused it because they were charging $530. My teeth’s are healthy with no cavities.The staff tells me Dr. Heidman won’t do any of the services that are covered by the insurance because I denied the deep cleaning and that there is nothing more to do.🤔 This confirms the stereotype of dentist and their schemes. Reason why I don’t go to the dentist!!!Staff was nice though.

I don’t usually write reviews, but I feel morally obligated to warn others about this dental office. This was, without a doubt, the most unprofessional, disrespectful, and dishonest experience I’ve ever had in any healthcare setting.Let’s start with the staff—rude, dismissive, and completely unbothered by the fact that I had to wait over an hour past my scheduled appointment time (and I arrived 15 minutes early!). Not a single apology or update—just indifference and attitude from the front desk.Now for the scam: they tried to upcharge me for a “deep cleaning” that I absolutely did not need. I take excellent care of my teeth and get compliments on them regularly—from friends, family, and even other dentists. In fact, this very office did my cleaning just six months ago and said everything was perfect. Now suddenly, I need an expensive deep cleaning? Completely unethical and predatory.The person who took my X-rays seemed completely untrained, and the entire experience felt rushed, sloppy, and unprofessional. It honestly made me question whether she was even qualified to be doing the job.This place is a disgrace to the dental profession, and I strongly believe their practices need to be investigated. I will be reporting them to the dental board and encouraging others to do the same. The way they treat patients and attempt to exploit them financially is unacceptable. They should be shut down.There are plenty of honest, professional dental offices out there. Avoid this one at all costs.

Terrible experience. I had a 9:00 AM appointment, but the clinic was completely closed when I arrived. The person with the key didn’t show up until 9:20 AM—completely unprofessional. The office itself was disorganized and messy, with staff running around with no structure. Worst of all, workers on their cell phone, even while they had patients in front of them. It felt chaotic and careless, especially for a place that treats children. I do not recommend this dental office to anyone.

Brittany was incredibly friendly and helpful, making my visit feel much less stressful.She went above and beyond to make me feel comfortable and at ease.Brittany were very patient and knowledgeable, answering all my questions with care. I will recommend all my friends and family to the dentist office.

I had an extremely disappointing and frustrating experience at this dental office. From the moment I walked in, the staff was shockingly rude, dismissive, and unprofessional. It was clear they lacked the training and qualifications to provide proper patient care. There was no sense of compassion, courtesy, or respect — just a cold, rushed, and uncomfortable environment.To make matters worse, they attempted to pressure me into accepting several unnecessary procedures and treatments that were clearly not medically required. It felt more like a sales pitch than a healthcare visit. Their priority seems to be maximizing profit, not the well-being of their patients. I later consulted with another dentist who confirmed that none of the suggested treatments were needed at all.After reading other reviews, I now see that my experience was not unique. Many people have had similar complaints, and I strongly believe those reviews are accurate. I truly regret not doing more research before visiting. Please do yourself a favor and stay far away from this facility. There are many other dental practices out there that will treat you with the honesty, professionalism, and respect every patient deserves.

Dr. Heideman provided a thorough and professional dental experience. During my appointment, he skillfully removed my permanent retainer and fitted me with custom night retainers for both top and bottom teeth. The procedure was quick and the dentist made sure I felt comfortable throughout the process by explaining each step along the way. I really appreciated how he took his time and made sure all of my needs and concerns were met. I highly recommend Dr. Heideman and this practice.

Beware of the most dishonest unprofessional, rude, nasty. manager Veronica tells me my insurance wont cover so she can sell a dental plan. Dentist wont explain procedure, he and assistant fights during appointments. How pathetic the dentist doesnt have a business card because he only comes twice a month. They dont even provide gauze was bleeding and they tell me is saliva. Have an infection because dentist didnt prescribed antibiotics. Worst dental office.

Worst dental office to go to! When I went in February DR HIDMAN was trying to make me pay out of pocket after I told him I had insurance. Then he stated he was going to send in a prior authorization I never received a callback from this dental office since February ! Now I’m trying to schedule an appointment to a new dental office THAT WOULD WORK WITH MY INSURANCE AND NOT DISCRIMINATE and no where would accept me due to them billing. MY INSURANCE. I’m very furious and going through a bad toothe ache and now I’m taking extra measurements to make sure everyone involved in this scam is held responsible

Amazing, Beautiful front desk!!! They were very friendly also helped me figure out the dental plan i was looking for. Dr Courchia & the assistants were also super helpful and informative I had the best experience at this office although I was skeptical at first due to old reviews but they did mention it was all new staff. Thank you sawgrass!

DO NOT GO TO THAT PLACE, they are all apprentices. I took my daughter and they wanted to remove two healthy teeth. There were also two 20-year-old apprentices investigating with my daughter... THAT PLACE IS LIKE WATCHING A HORROR MOVIE... 0 POINTS

BLOOD ON TRAY STAND!!! Beware and Stay away!!!First MAJOR red flag was blood on the front of the surgical tray stand from the previous patient. I told the assistant we wanted new surgical tools and a different room to be brought into after they sanitize. They left us in the same room and she used a single sanitary wipe to remove the blood then used the same wipe to wipe down the drill cables and attachment points!!! Basically spreading the blood all over everything...?I took my wife here to get a root canal done. She has a family dentist she sees and has a treatment plan outlined with him. Unfortunately she was in pain and we were forced to go here as her dentist was on vacation.She only needed a root canal done and have it filled, no crown no extra measures just root canal and fill it. The office manager (if that is what she was) was rude, condescending and lacked patience. Interrupted us mid speech various times, told us we dont know how billing works, said they dont just select codes to bill, all of which is exactly what they do and it is not have to procedures. When we told her no and were going to seek a second opinion she left and was slamming drawers and tossing our clipboard on the counter. Very unprofessional.I ask plenty of questions, I do not blindly sign or pay for things without understanding first. I called my insurance and got clarity on the codes they were using and why the price was inflated and the treatment plan sneakily added a SURGICAL code that is completely unnecessary for a standard root canal of a strong tooth. (D3910)When I asked to simply have the root canal done she began insisting the Crown prep has to be done that it is not possible to just do a root canal and fill it. Her aggressive lack of respect and impatience was ultimately why we chose to leave and never come back.We should have read the reviews before coming.

“I must say this office was very professional and educational, Brittany in the front desk was very helpful and was very patient with me when I asked questions, she made me feel very comfortable at my visit. Dr Courchia was awesome as well he talked to me throughout my procedure today & I will definitely be back they did a great job 👏

Great experience at Sawgrass Mills Mall Dental, P.A.! The staff was friendly, professional, and made me feel comfortable throughout my visit. Highly recommend!

First time going to the is dentist office and I must say this was the best experience I ever had. Everyone was helpful and explained things very well. 10/10 would recommend.

Brittany was very polite, her customer service was excellent!! She answered every questions I asked. I told her she need to be a manager.

I am offering up a glowing review for Alex, one of the dental assistant in this office. He is professional, kind, knowledgeable, and has a soothing way about him. I sure hope that I am blessed to have him assisting the dentist every time I am there. Thank you Alex!!!!I am updating my original review to reflect the problems I have encountered since my first visit. Alex, is still fantastic. He isnt the problem. Rachana D. Choski was the first dentist to work on my teeth. She said she could save the molar on the right side of my mouth. So, I consented to her to take care of it. She painfully injected me to numb the area. Then, she drilled and drilled and drilled. She filled the tooth and sent me on my way. Soon after, my right cheek blew up and I looked like a chipmunk for days. It was during a weekend, so I toughed it out. I dont like to take painkillers, so I didnt ask for any.The next visit was with Khalid O. Rayan, who is kind, professional, and gentle. When I told Alex and Dr. Rayan about the swelling and discomfort I had after my previous visit, Dr. Rayan looked at the X-Rays and informed me that I actually needed a root canal on the same tooth Dr. Choski had just drilled and filled. I informed every9one that I will not allow Dr. Choski to treat me any longer and I only wanted Dr. Rayan to be my dentist from that day forward.I was upset because I not only went through the painful process, dealt with the infection, all of which I paid for out of pocket, but understood that the only way to get rid of the residual pain and problems was to follow his advice. I expressed my request for a refund from the previous drilling and filling to the then office manager, who no longer works there. She was supposed to produce an itemized statement for me and have it ready for my next visit. When I arrived at my next visit, she wasnt there, so I never got the statement. Dr. Rayan did the root canal and I am soon going back to have the permanent crown cemented in.Now, even though I paid for my treatment plan in advance with a credit card and a loan from Sun Bit, the billing department is trying to submit all of the work done to my dental insurance plan. Even I know that the initial submission, which was done on the first day of treatment had gone through. Why are they resubmitting an insurance claim, that they are aware is beyond the scope of my dental coverage and has already been paid for? I called today to ask that question, but was told the billing department would have to call me back.Initially, because of Alex, I gave a 5 star review. Today, I changed it to a 3 star.

I usually dont write reviews, but I had to write one for this office. This is by far the WORST dental office I’ve ever been to. We had 12pm appointment, but didn’t get call to the back until well after one. Once the dentist came and mentioned what needed to be done, I thought we were headed somewhere but nope. This young lady came and told us how much each item would cost, I told her what I wanted done out of everything listed. I’m sitting in the back waiting and haven’t seen anyone come back in a while. I decided to leave and when they noticed, they informed me the dentist would be right back, he went for a coffee break. I understand you have eat and take care of you too but it’s ridiculous to not communicate expected wait times. It’s after 3 and we’re still here. There’s no reason for a dentist appointment to take this long smh

I usually dont write reviews, but I had to write one for this office. This is by far the WORST dental office I’ve ever been to. They are completely unprofessional and have no respect for people’s time, the service was also HORRIBLE. I only went here for a routine cleaning. Before going, I saw that they had a 2-star review which was a red flag in itself, but this was the only nearby office covered by my current dental plan and I decided to give them a chance anyhow.I was a new patient here so I arrived 20 minutes before my appointment to fill out paperwork but still had to wait an hour past my scheduled appointment time with no explanation or consideration for my time. I finally went up to the desk and was told the doctor was finishing up and I was next. I was then taken to the back for x-rays, and then placed in a freezing exam room where I had to wait over 30 more minutes. Their equipment looks old, faded, rusted, and busted. When the doctor finished instead of coming to see me, I heard him at the front desk making small talk with the staff at which point I had to step out of the room to inquire when I would be seen. He came and did a 1 min exam and told me I had no cavities, didn’t even review my x-rays with me, and left. The dental hygienist was incompetent. She took 10 minutes fumbling around with the equipment trying to figure out what she was doing. She started by polishing my teeth (usually this is done last), used the scrapper thing for one minute, gave me mouthwash wash, and told me I was done and to schedule in 6 months. My whole cleaning from start to finish was literally 5 minutes, and I’m not kidding. She also walked out and left 3 times in the middle of my cleaning without even excusing herself or removing her gloves when she left or when she came back. I could only pray she did not touch any other surfaces while she was gone and coming back to continue working on me. To make matters worse, she barely spoke English, and was hard to communicate with her.I couldnt wait to leave this place, when I finished, I walked straight out the front door not even bothering to stop at the checkout desk because they collect whatever payment from you upfront anyway and I sure as hell would never step foot in this office again. I would rather pay cash to continue going to my previous dental provider. Please do yourself a favor and DO NOT go to this clinic……..HORRIBLE.

This place doesn’t even deserve 1 star review! You can tell the staff have been without a manager for a long time. It was dirty, staff were loud and extremely rude from front desk to hygienist.

The 1st time I came to this location, I was very impressed because the office looked very nice. I like it a lot. But I gave it 3 stars because I found out that I needed a deep cleaning. I got nervous because I never miss an appointment for 4 - 6 months regular cleaning. This time, the deep cleaning was better than last years cleaning. I didnt need to be numb. Plus I brush my teeth twice a day.

0 stars. I thought sawgrass mall dental had closed down. Visited and they caused a severe medical reaction that caused me to be transported by ems to the hospital. Then the staff lied and falsely documented in my chart. I asked for a copy of my medical record and they would only give me the last few visits trying to cover their mistake. The effects of the procedure lasted a long time. These people should not be in business and should not overbook their schedule to the point they cannot give quality care. I was TERRIFIED! There was one front desk receptionist that was so kind and really tried to help during the emergency and I had to thank her. After finding out all the lies they documented I would never recommend this place to anyone due to my personal experience. I had my sister on video call as they had left me unattended but documented they attended to me the entire time and my sister screen recorded everything.

For those complaining about the phone calls and wait they’re very busy and under staffed. Short tempered because they’re so busy and the lack of care is because they’re so busy and understaffed. Yes we all know if you have Medicaid you’re not supposed to pay for anything but they OFFER extra services that aren’t covered by Medicaid. You can decline. Of course they’re going to upsale Medicaid services why wouldn’t they? They’re a good dentist. They do care. They’re actually nice and caring people. Have some patience and wait your turn and you’ll be taken care of. I’ve gone here twice when I was in pain. My teeth are bad and need to go but unfortunately I just can’t afford to have that done at one time. So… I go when I’m in paid again and they do what needs to be done and I go on with my life until they’re needed again. Again, my teeth are bad. I have anxiety and my teeth are bad because of not going to the dentist. They’re compassionate and even brought me a blanket to comfort me.

Came in for a 6 month cleaning, love to see the lovely and amazing staff when I come in! Even my kids get excited for their appointments! Very nice office and everyone is very helpful and respectful in the building.

I highly recommend this company. They do excellent work and are very friendly. Alexis at the front desk went above and beyond for me in getting my dentures. I needed them for a trip and she did all someone can do to make sure I got them. She deserves a raise.

The audacity that they are even in business is beyond me. Almost every review from all platforms wanted to give them no stars and from experience believe every single one. They tell lie after lie and brush you off every chance they get. These ppl made me wait a whole month for a response they could have gave me the same day I came in. No care for the patient or the pain they are in. If you’re at a job your suppose to do it to the best of your ability and they could care less to provide any good customer service. Instead of understanding and taking accountability for their lack of communication and unprofessionalism on their behalf; they catch attitudes because now you’re upset, for the things they said they were going to do and didn’t. The disgust and betrayal I feel for how I was treated by the front desk would have me in jail if I didn’t just walk away and that’s no joke. Horrible front desk and the so called Manager is only training the front desk to act the same way and this is why their ratings are so low on every platform even Facebook. 0 stars. I wouldn’t direct my worse enemy to this location. Scum absolute scum. Believe me when I say I sure did drive up there and told them about themselves because that’s how upset they had me. Not one sorry we definitely dropped the ball knowing the giving situation of why I am there in the first place. They know what they did and people make mistakes I get it but for me to be calling to check for updates and nothing was done right for a whole month is absolutely ridiculous. What you give is what you receive. To the doctors lose that manager because I know for a fact I am not the only one who has done this just because of how I was treated. She is the problem and she keeps passing it down.

Rude staff, mediocre dentists, disgusting place in general!I used to take my daughters to this dental office when thy were little. They found some cavities and they “fix them” but of course it was a job that was not well done. They didn’t get rid of the cavities properly to do the fillings, and obviously after few years that became a huge problem! Basically, we are talking about root canals that had to be done. Everything for taking my kids to this awful place that should be closed! All those bad reviews are real! Don’t go to that office, is the worst!So sad 0 stars is not an option!

NATALIE, director of this and other locations is NASTY, RUDE, MEAN, CONFRONTATIONAL and all characteristics of unprofessionalism.I called this office to schedule appointment, they were giving a month length wait. Than offered to come same day. I accepted. Natalie director, took the phone when all was taken care of & started drilling into my brains not letting me go so I could start driving. She kept arguing, insulting to the point that she literally left me in tears & humiliated. I would never go to this office! Their unprofessionalidm will make them close down pretty soon STAY AWAY!

I highly recommend this location for teeth extractions. I had a GREAT EXPERIENCE here yesterday. My appointment was with the general dentist. Lexi at the front desk explained everything to me prior to my procedure. The staff was very professional. I had a wisdom and a regular tooth extracted. I was very nervous about how much pain I would feel during the procedure but I LITERALLY FELT NOTHING. He was very quick and everything went very smooth. Thank you so much everyone CONTINUE TO BE GREAT❤️

DR. MARINA SPEKTOR IS THEMOST UNPROFESSIONAL, INSUFFERABLE, NASTIEST PERSON! While my disabled child was having all his wisdom teeth extracted, he didnt initially complain of pain (even paid an extra $175.00 for nitrous oxide to ensure his comfort). Unfortunately, as soon as Spektor started working on the second tooth, he expressed acute pain. I was worried (as any parent would) and asked Spektor if he was numb enough. She then started rudely questioning/talking to my son. I politely asked her to relax with him as he was nervous, and had disabilities. She went into an absolute, egotistical rage! After her berating me for several minutes, Specktor belligerently asked if I wanted to finish having the other 2 extracted (I already paid $2,500.00 for all 4). After inquiring with my son, to see if he was able, I replied yes. Spektor asked 2 more times, and I politely said yes, as before, worried that I might unintentionally invoke another fit of anger. All of a sudden, Spektor started disconnecting everything, and said she is not going to finish. I was in utter shock and so confused. I asked her what happened. She then kicked me out of the room. I left, and I stood where Spektor told me to stand, outside the door. Then, Spektor abruptly left. Sara, who works at the front desk, approached me and said Spektor didnt want to complete the procedure. While pleading w/ Sara, SPEKTOR CAME OVER AND STARTED A CONFRONTATION WITH ME! During Spektors confrontation, my son started composing a note on his phone, to tell me something. When I tried to get his phone, to see what he was trying to tell me, the assistant was blocking the entrance to his room, to prevent me from getting my sons phone! Then they all started exclaiming,Hes recording, hes recording! Sara literally grabbed Spektor by the arm, started dragging Spektor away to the front, saying,Shes recording! Shes recording!. While Sara is dragging Spektor away, I said,My son is not recording! He is trying to tell me something! I had to reach over the assistant to get my sons phone, who was still blocking the entrance and now pushing my arm! My son wrote describing his pain levels. Sara and Spektor then came back and I showed them my sons note. Then, they demanded that they see my phone, or they wouldnt continue my sons procedure! I was so scared and nervous with how confrontational they were being, I fumbled to unlock my phone, to reveal that I wasnt! Then, Sara and Spektor walked away again. Sara then came back and said, You have two choices. Spektor is going to stop the procedure and you go somewhere else, or you wait in the lobby, and she will finish. Not wanting to have my son go through the procedure again, and him also wanting to finish, I waited in the lobby. Mind you, their confrontation with me lasted for over 15 minutes, while my son is still in the chair, hooked up to nitrous oxide, with mouth blocks still in his mouth! The medical assistant wasnt attending to my son either as she was busy blocking the entrance to his room! While outside, I asked Sara for information for another office for any follow-up visits. Sara said that she saw nothing wrong with Spektors behavior towards me because Spektor is just an abrasive person. I asked her then why would she physically drag Specktor away, if she thought I was recording her? She said noone likes to be recorded without permission. I told her that if someones behavior is appropriate, it doesnt warrant someone else having to drag them away if they think that person is being recorded.Theres more, but wont fit (sorry so long). Just want to help anyone, whos considering this office, to know the horrific details of our visit. If one, innocuous word can set her off so quickly, she shouldnt be in the medical field. NOONE deserves how we were treated, especially by a medical professional, who is sworn to adhere and uphold the Hippocratic Oath. Besides the abhorrent treatment, to have to beg a medical professional to continue care, after already starting a complicated procedure, is absolutely absurd!

Manager is very professional & kind; front office staff was very detailed about my insurance coverage. The office even gave me a discount just so I could get my procedure done the same day!!!ALSO- Doctor Rayan was so gentle handed and thoroughly explained my treatment plan. I would recommend any of my family or friends to be seen here. Thank you for a positive experience at the office :) 07-08-2023

I would rate them zero stars if I could. I brought my elderly father there in January for teeth extractions and denture fitting. Three months have passed. Not one tooth has been extracted and only a denture molding has been done. The communication is horrendous! On more than 5 occasions I have called requesting information/attempting to book appointments and the employees do not know the answers to basic questions so then I’m promised a call back from an employee with the responses and to book my appointment (apparently nobody knows when the surgeon is available). I NEVER received ANY returned calls further delaying care. Im so frustrated i just want to pick up his dentures and do the extractions elsewhere. Surprisingly, they will not give us the dentures or schedule an appointment. I will be going to another dentist at this point.Also, I’d be very hesitant to believe the scattered five star review amongst the sea of one star reviews.If you love your family member and sanity avoid this office at all costs!!!

TERRIBLE COSTUMER SERVICESo They cancel my appointment 2 times “ because the doctor “, they rescheduled me , I had a car emergency , so I had to cancel , before that I had the flu so I had to cancel, seriously who wants to go to the dentist sneezing and coughing everywhere , and this lady has the audacity to want to charge me for a cancellation fee . So when is convenient for them is fine , one needs to work around their schedule , not only that but she was very unprofessional and then proceeded to hang up on me … ! Yall need better costumer service , ratchet lady

I had a very bad experience since the beginning. When I made my first appointment I mentioned that I needed it to be with the surgeon. The appointment is for my daughter. When we arrived they made us fill out 6 pages, they took copies of my ID and insurance card and after 35 min waiting they called us in. To tell us that the doctor only comes on Tuesdays and Saturdays so we had to make another appointment scheduled for today Tuesday at 12:00. I told the receptionist that if at that time the doctor is there cause I don’t want to go at his/her lunch hour and she laughed and said no we don’t do that so I let it at 12:00.We came with my daughter for today’s appointment and all the paper work we filled out and copies taken were no where to be found so we had to fill out everything all over again and have them make copies of my ID and insurance again. We waited for over an hour so I asked the receptionist how much longer would it be and she said they were out to lunch and should be back shortly which I had mentioned when I was making the appointment so we would it have to wait. When we finally were called in the nurse said oh your appointment was at 1:00 not 12:00 that made me even more upset cause I knew he was lying but just said that cause they made us wait.Since the first day everything was done incorrectly making my daughter and I waste time. For that reason I told them I didn’t want my daughter seen there cause of their terrible service and irresponsibility.

This is our second time coming to this office and I was even more disappointed than our first time. 6 months ago we waited for hours to be seen, with that in mind I called to make an appointment and I was told to arrive 10 minutes early so I wouldnt have to wait. Our appointment was at 10am and I arrived at 950am. The staff arrived after me. They called absolutely everyone that came after me. Only when I said something they called me immediately. While waiting an elderly man came asking about a cleaning. He could communicate in English (was having some trouble but defined understood). He was automatically brushed off to come back Monday when a Spanish staff is in even though he asked several times to get pricing for a cleaning while holding his insurance card. The doctor is caring. Office is disorganized and has no care for their patients time. Will not be coming back.

As Ive read other reviews, this dentist office forces you to add additional services because they know the insurance they accept wont cover it so they can take unnecessary money from the patient. When I called to ask can I get a regular cleaning instead of a deep cleaning as I only need it on half of my mouth, the manager Alexis was very rude and had the nastiest attitude and told me if I dont want the dentists recommendations to find another office. She referred to me as love instead of by my name to demean me and I did not appreciate it at all. When I asked to speak with someone higher than her she said have a good day and hung up on me. They are just collecting insurance money and not really helping you to get anything done.

I was skeptical to come in because of their low reviews, but this is one of the few places covered by my insurance.I was annoyed that they didnt have a hygienist available to do my cleaning. I only get these done every six months and I wanted to make sure it was done correctly.Im giving them 5 stars, because I was pleasantly surprised with the service. The front desk staff was friendly, welcoming - and there wasnt a long wait. The doctor looked at the xrays and then poked around and gave me the news that my teeth were fine. Then the assistant Maddy Brazu did a wonderful cleaning, she was gentle and took her time. I walked out with a smile.

NEVER GO HERE!!!! If I could give them a minus stars, I would!!!Waited over two hours and decided to leave while my poor daughter was in pain with her wisdom teeth!! They kept calling people in ahead of us and we had an appointment!!!Asked for my paperwork back and the very rude young girl argued with me that our insurance may need the information!!!FOR WHAT??? We were not even seen!!!!!I demanded it back because it had my ss# etc and we will NEVER go back there again!!! Filing a complain’t with the insurance company and the Better Business Bureau!!!

Really wanted to like facility as its close by and takes my insurance. Called to set up a regular cleaning.Once situated on the cleaning chair, the staff added additional services (Full mouth irrigation) If you do not accept the additional services, the staff will NOT proceed with your regular cleaning. A bit ingenious.Thought it was a one time thing. But going a second time the staff again sells you another service. If you do not accept there service, they would not give you your routine cleaning.I understand that the doctor can recommend you treatment specific to you, but to deny regular cleaning feels misleading to me.

If I could give this office a zero I would, I never write reviews but I had to take time out to write this one. The staff there is the most unprofessional staff I have ever encountered. They do not get back to you in timely manner or at all. I am not sure if they are just lazy or lack knowledge of their job function. I am inclined to say both. There is a reason there are more negative reviews on this office than positive. Dont even waste your time.

READ ALL THE REVIEWS BEFORE COMING HERE!!!If I could give 0 stars I would. This office has no consideration for your time. I traveled from West Palm Beach to make it to my apt at 9 am on a SATURDAY after they rescheduled my apt already due to the Surgeon not being able to make it to my original apt. When I get there they told me my insurance does not cover this and that and that I would have to pay $550 out of pocket. Mind you, this is my second time here, and they failed to inform me of this the first time, as well as all the other times I called to confirm my apt. They needed me in there to charge my insurance card as many times as they possibly can before leaving this bad review!! not to mention all the yelling from the staff while I was back there saying back room is dirty do you want to get written up? I shouldnt have been able to hear any of that! Do not come here!

3 hour wait time was ridiculous enough (what’s even the point of making an appointment?!) , minus the rude employees yelling at each other through the wall as I waited in my desolate patient chair. Dentist, who I forgot his name unfortunately, was very nice, but they told me my intermediate cleaning would be a crazy amount of money that should’ve, but wasn’t, covered by insurance. They tried to prod me into rescheduling but I walked out. After wasting three of my hours (when I had an appointment!), y’all should’ve given my cleaning for free. Don’t go here.PS in the waiting room there’s a painting of birds over a horizon placed vertically instead of horizontally, as it should have been, that I was forced to stare at for hours. Orient your paintings correctly at the very least, people!

I wish I could give this place -10000 stars.there is a reason thjs place has such bad reviews AJD I should have listened. The most dirty place. Disgusting wait time, the rudest office manager I’ve ever seen in my life. You will not be seen until a literal 2 hour wait time. Whatever you do PLEASE do not go here. Even if you are in excruciating, pain and need to be seen please save ur self the stress and don’t come here. Mold on the ceilings. And they are SCAMMERS. kept charging for things my insurance covered. They charged me $1500 out of pocket for things my insurance covered. They wilL place you on hold for hours just to hang up on your face in the end. I seriously am not the type to write reviews ever but I beg you don’t come to this office. I was also assaulted by a homeless person in the office so the location is very ghetto in its self as well. My first time there the numbing did not work on me and I was screaming and crying of pain asking for the dentist to stop and she kept going as she was shaving my tooth down. I felt it all. And after trying to finally go in for my crown they told me that it was there for a month and I came in the next day with an appointment. They had waited45 min to tell me that it wasn’t there. This isn’t my first time going in and they sent me home with no work done. Then the office manager who had told me the crown was there for a month yelled at me to when I tired to understand what had happened. So Unprofessional. They didn’t even do a good job on my tooth I was left with a mouth I couldn’t close for a few days. When I asked to come in they told me to come in the next day then sent me home explaining to me that the dentist did not want to see me today. When I did finally get it fixed the dentist told me that I can’t keep coming into their office FOR A MISTAKE OF THEUR OWN! Worst. Office. Ever.

I have been coming here for the past seven years and I have to say, each time the experience is worse and worse. From the lack of consistent doctors, to doctors quoting during my appointment, or refusing to see me after hours of waiting. I’ve had them bill the wrong insurance. Call the wrong insurance to say I’m not covered, not be able to read the other doctors hand writing and basically ask my to decider my own treatment. I cannot say a single good thing about this place. Three years ago I could say they did good work. Not anymore. There is this resolving door of treatment that is designed to bill your insurance for as much as humanly possible. Get ready for them to do more harm than good, while paying for their new boats! Worst experience ever. The seasoned front office staff is the best part but there is only two of them left. There are a million doctors here. Most only one day a week. You must schedule with only your physician or you’ll end up with a dr who refuses to honor the other’s treatment plan or who refuses to do work because they didn’t begin with you. Expect no bedside manner. Dr green left , and it’s a good thing he did. I truly believe he did not have the mental capacity to treat patients. I have left this office more times than not in pain (that they caused). With no relief in sight. I advised them that after my treatment I’d be leaving. I met Dr. Rodriguez the day I met that declaration. She’s awesome, but not even her politeness, attention to detail, and knowledge of her craft is enough to keep me. This place misses too many marks!

I had great experience, front desk was so welcoming and very polite, also I was so concerned about my bone graft falling out so I kept calling asking questions and they were very patient with me and even scheduled me another visit to make sure everything was going well. Dr. Ryan was polite and answered every question I had clearly and gave me advise on things that had nothing to do with him like my braces. Highly recommend!!!

So I went there to get my wisdom tooth pulled on Saturday as recommended by the dentist. The oral surgeon said I should avoid surgery. I suspect they were booked solid and just got me out of there. This is my second time and will be my last. Not to mention the upsells are crazy, as everyone else mentioned. Im sure there must be a commission-based incentive program because what I paid $250 for, I still dont know. I just paid for it because I thought I needed it. But, after reading the comments, I see what they are doing. The place is a scam. I wonder if they have their licenses????

Beautiful office!!! Wonderful staff & outstanding service!!!!!! Even have TV in room to show you xray and entertain while doing treatment

I will never in my life go back to this office. I went with a referral to have oral cancer screening done and oral surgery. They never did the screening, almost a month later I come to find out they did not due the screening!! Trying to charge me $400 when I have insurance and I confirmed with the dentist office and my insurance that they will accept it for the oral cancer screening. I had to even contact my lawyer in regards to this matter because this people who call themselves dentist has played with my health with no care in the world to even help!! This place should be shut down and I will make sure of it!

If I could give no stars I would. I went to this office in 2020. They evaluated me and gave me a cleaning. Said I needed to wait till they gt authorize to do the next part of treatment plan. Every six months they call me for a cleaning. And when I ask about the authorization for the treatment the dr said I needed. They do the same thing. Pull my chart, Tell me they see and they will have someone call me back and no one does. Just got another call today.

New patient and last time I’m going. My insurance cover 2 cleanings per year and on my first visit they want to force a deep cleaning when I know I do not needOne. I explained to them I only want what my insurance covers and they got upset with me forcing me to pay $450 half of what my insurance covers. Dentist literally looked at my teeth for 13seconds and walked out. This place is a SCAM don’t come, they are finding ways to pay their high rent they have at sawgrass mall. HORRIBLE PLACE!!

If I could put zero stars I would. Zero professionalism. The staff fights amongst themselves right in front of me verbally. Made me wait multiple hours (with an appointment) before attending me. Even when got serviced, come to find out by a follow-up visit, they had installed the incorrect piece on my tooth that did not belong to me and WITHOUT MY CONSENT reduced down my teeth. When trying to speak to someone there they literally said they would no longer speak to me, turned their back and left while he sat on his phone right in front of me.

This place does not even deserve one star in my honest opinion. Very inexperience in handling task. The only thing they know how to do is accept a payment. There is no real direction the left hand is clueless to what the right hand is doing. They will gladly place you on hold for over ten minutes at a time. They will tell you anything to get off the phone without handling ta ask or returning phone calls. Very incompetent in what an administrative assistance job descriptions require. They will give you the run around and juggle task among each other without any real resolution. The orthodontics doctor is good but she is has a horrible team under her and if I were you I would avoid this office at all cost. Dont say you were not warned. To spend the amount of money on braces is one thing but do so with an office that actually cares about their patients. This office is not it.

Zero stars if I could. By far the worst experience in my life. I walked out. Literally.I signed up for an inexpensive health insurance and I should have known better than to go to a dentist that is located in the food court of the mall. My experience began with a rude receptionist who was clearly having a bad day. No manners. Lots of forms to fill out. More than I have ever seen and I have been going to dentists for 35 years.Some quick notes-there was a woman who I think was homeless who was leaving her bags in the reception area and the staff was ok with it.-I dont think the dentist even looked at my x rays because they are usually on the computer in the room where I am about to get my cleaning.-I wanted a simple cleaning and he said that I needed a cleaning with metal instruments which is different level of cleaning. What a joke. And then he claimed I needed some kind of resin filling due to gum issues. This may be partially true but at 75 bucks a tooth, I will get a second opinion. At this point, I walked out. I sat in the chair while he checked on another patient, which I can understand. I actually am glad he did. Something didnt feel right. I just left. I rather wait and find a better option. I should have done my homework and looked at reviews.

1 Star because there’s no option for 0!!Very disorganized place! I can’t only imagine how the surgeries turn out for patients!The day of my daughter’s procedure they did not know if they received the dentist referral. They rescheduled the procedure once (wisdom teeth extractions), so she had to wait almost 2 months in pain !I got there and the office is in the food court of Sawgrass Mall. Around 20 people crowded in the door waiting like it was a DMV office. Vey unprofessional, disorganized, don’t go to this office for any dental service. Customer Service TERRIBLE! I can’t only imagine if you get an infection or further treatment with them….they had a waiting list!!! Just insane! every time I called they had no clue which tooth they were going to extract! Surgeon is there only ONCE a month!👎🏻👎🏻👎🏻👎🏻I don’t recommend this place!!!

Every time you call, the receptionist places you on hold for 15-20 minutes at a time. They always say someone will call you back and never do. Quick information, my dad got approved for a procedure through insurance. We called simply to ask if the approval was acceptable and if we could schedule an appointment. If not, at least advise so we can find another dentist. We have called 5 times in the last month only to be placed on hold. I understand offices are busy but this is ridiculous. They repeatedly lie and say that they spoke to someone and explained how much the procedure would cost out of pocket. That is simply not true. We have all the phone records and phone messages and not once did they call.

If I could leave 0 stars I would. I have insurance that covers most of my procedures & this dentist had me pay a buck 30 for “irrigation” which they forgot to even apply. The lady who “deep cleaned” my teeth didn’t even take her time to fully clean my teeth. all she did was poke & scratch at my gums making them bleed without applying the antibiotics which was $125. Very unprofessional & bad customer service

This place deserves no star at all, if your black find another dentist. My mom brought my little sister there and she was the first one there and when they came out they called everybody else in before her. Not only that but they came out with a clip board call 2 name and then said some other people. When my sister was seen they put her all the way in the back(she had an appointment) and one of the nurse walked in for something and didn’t even say good morning, even the girl that opened the door and she didn’t say good morning either. They have no manners or respect for people.

I have been visiting this office for the last couple of years but today was the last time I would visit this dental office. This office has no consideration for people’s time. I made an appointment for 11:00 am and arrived on time. There were 2 other people in front of me. It took them 1 hr and 15 to move me to a room to wait for the doctor. The doctor determined the course of treatment and told me to wait. I waited for another 45 minutes, at that point I asked the office manager how much longer and she told me…5 more minutes. At that moment I walked out . It’s totally irresponsible and inexcusable to make an appointment and having to wait for 2 hrs just so they can tell you to wait 5 more minutes. I will never go back to this office and definitely would not recommend it to anyone. Stay away from dentist office, the doctors and personal are constantly changing in this office for some reason and they don’t care either.

I dont even want to give this place one star! Filthy place!! Exposed wires, dirty floors, cabinets. Staff busy chatting - waited for 50 minutes - standing as they had no chairs available. I could have gone to the food court, but, I wasnt there to eat!! Once I was taken into the room I sat another 20 minutes before anyone came in to exam me. I was told that my teeth were in horrible condition, bleeding gums (not) and that in less than 10 months I had 8 - yes count them 8 cavities!! How is that possible when I brush my teeth twice a day and floss each time!! I would suggest if you have an appointment - change it and find a more professional office!! I plan on doing my research to find another dentist!! You should too!!

If I could give 0 stars i would , the front desk is very immature and unprofessional! Talking on their personal phone laughing and canceling appointments when you’ve been here over 20 minutes waiting saying doctor is unavailable and overbooked they need to do better will not be returning you guys should be ashamed of yourself do better!

Im only giving this place 2 stars because I really like my dentist. But as far as the actual office, that place deserves zero stars. The receptionist needs to be fired. She put the wrong insurance information in my file, then couldnt even give me a price for my treatment. I had to personally call my insurance company so that they could speak to the office. Then she scheduled my appointment and when it came time for my appointment she said it was never scheduled. I wish I could go somewhere else however they are the only dentist in the area that stays open late. Unfortunately Dentists think that people dont work or can take a lot of time off work.

The office staff here were very nice, especially Nichole at the front desk however while having my tooth extracted I felt shards of my tooth going down my throat, the DR broke off one of my crowns and cemented it back on but did not put it back on correctly and now I have not been able to eat in over a week due to severe excruciating pain from the crown pushing on the tooth pushing down on a nerve, and when she stitched up my gum after the extraction she sewed a piece of my cheek skin to my gum! Absolute dental nightmare! I will admit my teeth are not in the best condition but never have I experienced anything like this, while injecting the anesthesia she was so rough it was agonizing, and at one point with the needle still in my gum the doctor was looking away and pushing the needle so hard into my mouth. If I could go back in time I would have just kept my damaged tooth until I could find/ afford a better dental office. The pain now is even more excruciating than before I went!!! Do not go here! Unprofessional, horrible horrible horrible!!!!!!I’ve had to practically overdose myself on ibuprofen just to get through my day without constantly sobbing due to how much pain I’m in

Awful experience at the dental officeFirst I waited more than an hour to take me in which I was ok.I have Medicaid and I was supposed to get a free cleaning.When the front desk lady told me that will cost me money I went home and called the insurance and they did told me that the cleaning was covered.If you need to go at this office make sure that you know your benefits because if not they will reap you off.Staff not friendly at all.

The environment has definitely changed. Very dirty and long wait times for pediatric visits. I was told that the chair was cleaned but found spit on the chair and in the sink. The sink was clogged and didnt drain. We were eventually moved to another room and when the dentist came in he rushed through because they are over booked. I walked out because the dentist didnt listen to what our concerns were and what we were told by other physicians. He just told us what he thought the situation was before he even looked at my childs mouth. He made recommendations without even fully understanding. Then he told us my daughter has a cavity but I didnt see it. He never picked at it with the tool to verify. It was food...Avoid this place and Im reporting them for unsanitary and unsafe practices.

I had an appointment at 11am at the Sawgrass location on Sat. I have been waiting for 2 hours to be seen. If your office is understaffed on the weekend please have the consideration to spread out your appointments. Why must I have to waste two hours of my day in your waiting room where there are insufficient seating due to Covid. due to your issues.One suggestion would be to invest in some kind of text messaging service like in restaurants, to notify patients when they are ready to be seen. That way I could at least walk around the mall as I wait without the fear of loosing my place in line.Your office staff is very professional. The appointment scheduling NEEDS IMPROVEMENT.My appointment was at 11am. It is now 1pm and I have not been seen.

They charge me 1000 dollars for a deep cleaning, and guest what? the dentist did a horrible job, and she just took 2 minutes to clean my teeth, yeah 2 minutes and didnt clean well, what a waste of my money and time to wait even if you have an appointment set up.

Worst place ever. They have no idea about what they are doing. The pediatric doctor recommended to extract 2 teeth from my 3 year old son for a minor accident, after spending 10 seconds with him. No X-rays. We could hear everyone around the office commenting about the age of my kid (3 years old), chanting that they could get a very expensive surgery as my kid was 3 and not 2. The Dr. told us that we didnt have too much time to decide, we had to sleep on it and decide in the next few days if we didnt want to affect the definitive teeth under the affected temporary ones. No signs of infection. No x-rays. 10 seconds inspecting my kid. He decides to extract the 2 frontal teeth and told us he could spend 5 or 6 years without his teeth (until he turns 9 years old), yes he did say worst case scenario. We talked to 5 different pediatric dentists, they all said the same do not let anyone extract those teeth, especially without x-rays confirming at least an active infection. Awful. They just want your $. STAY AWAY.

0 or NEGATIVE STARS. These people are crooks and thiefs among other derogatory attributes. They wanted me to pay AN EXTRA $475 for ALVEOLOPLASTY ...but my insurance covered that. An arrogant, cocky and vicious blond woman in the front desk made things even worst. Bad vibes in the entire office. 1 hour wait to top everything else. STAY AWAY FROM THIS OFFICE.

TERRIBLE ..TERRIBLE ...TERRIBLE. They are rude disrespectful they can careless what a patient needs. Starting with all the women in the front office including the Manager Ricky, if that is even her name they lie about their names too. Poor service and their dentist are horrible. Go else where ..I do not recommend them at all. This is related also to Broward Dental they are owned by the same owners both are horrible. Their staff rotate from Broward Mall dental to Sawgrass Dental. I also heard from anther patient they are being sued as well.

If I could give this place -0 stars I would. First of all my 5 year old was referred to this practice he was advised 4-5 baby root canals which we attempted to get one done and pediatric doctor had 0 patience making my son feel so scared and uncomfortable I chose to take him to Gio di Maggio don’t bring your kids to this horrible place if you don’t want to traumatized them. Second I had to call to get records and Abby from the front desk was extremely rude wasn’t helpful at all in facilitating this process and as I proceeded to hung up she said “I hate people like…” not knowing I was still listening how unprofessional and disrespectful. Do yourself a favor unless you have no choice but to go here don’t waste your time or your kids sanity.

Racist and only will take your money and not tell you anything about an appointment being changed! front desk is very disrespectful and specialist are very unprofessional. very unorganized and rooms are filthy and crawling with roaches and ants! i don’t know how they’re still in business

The Pediatric dentist himself is OK. The staff lacks experience in handling kids. And some wont speak fluent English. If Spanish is not your first language, that can be challenging. The last time I was there the dental assistant acted a little rude when taking the x-rays simply because she couldnt clearly communicate in English what she needed from my kids. The other assistant ended up taking over seeing she was struggling.

I had to hit one star to write review this place deserve O stars it was a NIGHTMARE BEWARE. Dentist loosen teeth it fell out it was next to temparies she was working on when came back for them to fix they didnt have a clue they said didnt know what it was it I said what do u mean its a teeth on a post had to go to another dentist to fix teeth then next day temparies came out that the dentist assistant put in. Next thing was I choose a 1 A dental assistant choose a 1B I was reluctant than they change it to a 2 A it was so yellow I said No not in this mouth I will be whiten my teeth and to told them Im getting a whitening an I had too witness in there office that know I decided to go with 1 B they sent teeth back to lab when the permanent teeth came back one teeth was so big it was a denture horse teeth I refused it. Its only one Dentist in that office the rest is assistant and dont know what they are doing they owe me 250$ for build up witch they never did my I came in there office with to old tempary teeth I my nsurance pays for everything except to 250$ build up. To be continued they will hear from me again

This place is so dirty and filthy with dust and the staff hangs up on you when your trying to call lol 😂 it’s funny and when I go I find these ladies just talking to each other doing the same thing to other people while they call. It’s seriously should be closed down since it seems like they can’t get the right type of people to run this. The dentist was messy and had dandruff on his shirt and just added things for me to get done most likely to get more money since the insurance doesn’t pay much. Please don’t go here. Don’t even take your kids here they left teeth undone for my kids here.

From the start, once the girl (assistant) saw it was my 3 year olf she rolled her eyes. It was my sons first time, he was scared and all i got was sarcastic rude comments. She couldnt even speak english. My son cried a lot, instead of receiving support all we got was stares from everyone. The dentist simply kept making comments about my son being grumpy Rude and inappropriate. This place is not child friendly at all. I do not recommend to bring your toddler or preschoolers here.

Please stay clear of this dentist office. I had filling done at this facility and two days later I was in extreme pain. I called the office and the receptionist told me to take Ibuprofen. I have been taking 800 mg Ibruphen with no relief. I called again and asked to speak with the dentist. I was told that the dentist that did my filling only comes once a week and no other dentist can assist me. I called again 3 days latere because at this time I was in so much pain I couldnt even see straight. I spoke with the office manager Natalie I asked her if I could speak with the dentist she told me I would have to come in. I asked her how long of a wait as I was in extreme pain. She left me on hold and then hung up on me. I called back and she refused to come to the phone. I endied up driving to the office and waited for 30 minutes to see the dentist on staff. The dentist told me my filling was too high and she had to drill it down which she did. I am home now and cannot sleep because I am still in so much pain I dont know what to do. THis is the worst dentist office, customer service rating is well below zero.

I had a service there and they treated kindly.

We had a very positive experience today for our autistic son. The front desk, hygienist and the dentist were great.

I wish I could give this 0 stars. Horrible place. Not clean, and they clearly have no idea what they are doing. My sister was there to get a cavity check and protection. Well they didn’t do a protection. Who knows what they put on her teeth but her retainers didn’t fit anymore. That is a really big deal and problem. I believe that they did a dental filling but please do yourself a favor and don’t go to this place.

This is my third time coming to this office. My appointment was at 10:00 am, I arrived at 9:40 am and it is now 12:18 pm and my child still has not been seen. The only reason I am still here is because I already paid for the services.

I went into the office looking to get a root canal and all the staff, one named Kayla, were extremely rude and even told me to leave her office. I WOULD NOT recommend this place for anyone even if it’s your only option. Staff and service absolutely poor and they do not care about their patients. Do not go here.

I love coming here for my cleanings! The staff is amazing, front desk customer service is like no other. I recommend my friends and family here.

I called and booked a 9:30 dental appointment Since Monday!!!!!!!!!. They called an confirmed my appointment!!!!!!!! I’m got to the office @9:20. Not opened I called the phone spoke to on call who told me the office opens at 11am!! I said to her well I have a 9:30 appointment & they called to confirm my appointment now I’m Being told you open @ 11 she said I don’t know what to tell you, they’ll call you!!! I just now saw them open the door I asked her a question had an attitude then told me the dentist isn’t here as yet & she didn’t know what time he’s coming!!! All dam week I wasted waiting for this dam appointment for them to waste my dam time!!! Uuf!!

Customer service was honestly horrible, I’m explaining to this lady while she’s drilling my tooth it hurts, she continues to drill, as someone that wants to get it over with a take it like a man but I shouldn’t have to deal with pain when you could numb it for me. Honestly a worse experience and I’m never going back. She needs to learn to listen and make me feel welcomed

I wish I checked the reviews before coming here. 3hrs wait and still didn’t get to do what I came to do as they are charging $750 for an extraction, additionally to what my insurance covers. For such a pricey place their equipment shouldn’t be so rusty and dirty.

They don’t even deserve a 1star. This place is the ghetto! Dirty and ladies are chatting pattie. I’ve been waiting 1hour and still haven’t been seen. The X-ray system went down. They tried to send me home and come back another day. The worst experience and service at this dentist. Don’t go!

This place is terrible. Ugly and seemingly dirty office. Took my 3 year old for her first ever dentist visit and they expected her to just open her mouth without even trying to gain her trust or playing with her. They did not have any patience and seem to have never worked with children before. I left without any treatment and do not recommend anyone to take their children there.

I thought they did a great job however Im still in a lot of pain and I have to go back for more extractions but they did an excellent job and very fast so Im very pleased

EXTREMELYunprofessional and disrespectful. The wait time is over 3 hour or more. I would NOT RECOMMEND ANYONE. The WORST medical service. My son is special needs and they are NOT welcoming to disability clients. PLEASE DON’T GO THERE!!

There’s a reason why the average review is 2 stars. Let’s start by the poor management and rude front desk associates. They’ll mix your appointment time! Make sure you triple check otherwise you’ll be going there for nothing. The chairs are old, equipment is old. There’s nothing good about it. Save your money and go somewhere else. 0 stars.

Had an issue with needing my files and procedure images over the phone and Lexi and Sarah were amazing help with getting them released , they were very understanding and open to assist and it saved the day for me as I was almost 3 hours away and would have struggled to get these in time if it wasn’t for their help. Thank you

The dentist screamed at my son because he was in pain after I paid for the service (they make you paid before). Since then I being trying to get my money back for 3 weeks.No answer and then you speak with someone, they are rude and put you on hold and never come back to the call... They just say We are very busyRude staff!

Office very clean & staff is amazing! I love the doctor there Guilarte is her name, she was very nice and gave plenty of information regarding the questions I had! I’ll recommend this office to friends and family!!!!!!

Here I want to say that they are super poorly organized, slow, they do not do a good job. I have been waiting for 2 months for a crown for my son. I am very sorry for having hired them.

Patient can’t be late more than 15 minutes but the waiting time in the office is 3 hours before we can see the doctor. Then Another hour or two during treatment. No respect for patient time

Such an unprofessional place. My dad has been without his denture for 6 months now. We have been approached multiples time speaking spanish to us when we do not speak spanish at all. Very unprofessional in any profession business. I am losing my patience with them.

This office is horrible, the staff barely know what they’re doing 🤦‍♀️ They were supposed to send some paperwork to my Insurance which they never did, every time I would call they said they haven’t receive any answer from my insurance to wait. Well almost two months after I call my insurance and they never sent those papers. You call and they put you on hold for more than 20 mnt and at the end hang up or never answer your inquiries. I wish I had read all the reviews before going there and wait for them to do nothing

I had a really negative experience with this office. I paid 200$ for the filling and it fall off after two month. Then doctor did it again and It lasted for only two days. No money back . The previous doctor did the same job and it lasted for three and a half years.

HORRIBLE PLACE! Kayla, the office manager was the WORST person ever she was super hostile and idk if it’s cuz of her about to burst pregnancy hormones but she should be FIRED!! DONT GO!!

Spot the Warning Signs of a Bad Dentist!!! This place screams Horrible dentistry practice! Please avoid this dental office. This place is dirty, extremely dirty inside and unorganized. Poor service. Avoid this establishment at all cost. No one seems to know what they are doing. Spend your money somewhere else.

This is the worst dentist office in Broward County. My insurance company recommended them but I would rather pay more cash money to be seen by a professional dentist office who care about their patients. I would never come here again nor would I refer anyone to this office.

Owens: Dr. Rodriguez experience and bedside manner was stellar!! Their concern for the patient was paramount. Super staff support. All staff were very receptive and patient concerned. Cant say enough good things!!

By reading all the bad reviews no need to post the horrible experience that my father had at this office. They mingle all his dental records with another patient with the same name. No

! WELL! THE ONLY THING I CAN SAY ABOUT THIS PLACE IS THAT IT LOOKS MORE LIKE A AUTOMOTIVE SHOP THAT A DENTAL OFF .CABINETS FAALLING A PART POOR HYGIENE NO WONDER U. DONT SEE ANY DRD ON THE WEB .ANYWAYS THE ONLY GIRL THAT IS VERY KIND IS LENY AT FRONT DESK I WENT ONLY ONCE AND THAT WAS THE LAST TIME I WILL GO THE PLACE DINT LOOK CLEAN

Long wait almost two hours I cancelled the appointmentI Was there at 11am, my schedule appointment. I never received any response and apology.So rude dont go there

They are thieves with the treatment they recommend, although it is a business, they never really care about the patients health. Dont go to this clinic.

I have been coming here for years. The staff is patient and very friendly. Parents are permitted to go into the room with their children and it is open on weekends. Highly recommended.

This is a horrible place that put the appointments to close together. I over heard a lady saying that you should not have to weight so long to see the dentist she was weighting more than 2 hours she stated.

The staff is exceptional, compassionate, and patient with my autistic child. Have been bringing my kids here for years and will continue. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

This is the most ratchet office you will ever enter. Everything went wrong from the moment I went in. From dirty office to the rudest employees and wait time. Don’t trust these people with your mouth they will put you in pain if I could put zero stars I would.

I have Medicaid I still had to pay out of pocket for 4 $150+$75 extractions and + $400 trying to get my money back..? evasion! Dentaquest lies and say they pay them directly. Almost 5 months now

Xray machine was down, hard to find this place but staff are friendly and professional. Locating the facility is in Avenue 1 and its next to the food court going towards the Teriyaki towards the exit. Dont follow gps, it will take you to TJ Max but if you enjoy sight seeing then I recommend using GPS.

Been over two months and I’m still waiting to finish a root canal and a fitting smhThey canceled my appointment twice and the staff has no communication skills at all no one knows when which dr is working and the one I have to go to only works on Friday smh

So happy with this dentist! Wonderful implant results. Dr. Guilarte was great! Highly recommend her and this office.

This office is very nasty in the back. The machine was very rusty, and then they tried to charge my insurance company$1200 for a cleaning and x-ray. The assistant with the dreadlocks is very unprofessional. And doesnt now how to clean teeth

They only want your money. They will bill your insurance with procedures that you did not get done. Scam. Fraud. They should be shut down down for insurance fraud

This place is being reported to the department of health and human services. They are refusing to provide a referral and medical records to my insurance.I have called many times and was left waiting.They have done this to the insurance company as well.

I see some negative reviews and I think it’s because there is a slight language barrier with the dental assistance but all around this place is amazing they’re open seven days a week the hours are convenient the doctors are amazing but like I said most of the dental assistance only speak Spanish and the only negative thing I can say Is they charge $15 for medicine that should be covered under your insurance and after speaking to my insurance I now can say no to the extra $15

Horrible customer service they expected me to leave my 6 yr old child outside in the general waiting area where anyone could abduct her. Asked to speak to a manager and was informed there is not one on sight and office was unwilling to give her a message to call! Totally unprofessional! Don’t recommend this place to anyone all they’re concerned about is $ not safety.

Trevor did a great job helping Kimora clean her teeth after the other assistant experienced trouble getting the equipment started . Bravo !

Do not when I say do not go to this dentist Manager rude not apologetic for our experience we had at the dentist few of the girls are very professional on how they answer the phone and speak with you but Jessica if I’m not mistaken that’s her name is very rude no professionalism at all after I asked if she was the manager no yes I’m the manager I heard you had a issue first let me apologize etc nothing just rude and nasty beside that we had already had a bad experience with them and the doctor not taking all the tooth beware so not go to them they are horrible

The absolute WORST dental office in Sawgrass. Avoid this mess of an office at all cost, its dirty, unhygienic and the manager Lexi, is unprofessional and rude.

Called in to see how much it would cost to get my teeth pulled (mind you I already go there for my braces) and she hung up on me and did not sound welcoming when she answered the phone, it’s always a long wait and ever since I’ve had braces they have not cleaned my teeth not once even though I brung that up to them... worst dental office ever, staff and service is terrible

Beyond terrible. No patients, yet the wait is over 1 hour. There are clearly no standards here. Lots of chattering staff, offers to get extra services not covered by insurance and little else. This place is a disaster!!

Honestly worst place in the world scheduling is so rude so unprofessional they scheduled my appointment twice and then canceled it because the doctor needed to leave very unprofessional they knew I have a locked jaw and can’t eat food I have been smashing food since 1 month like a child because I can’t eat or chew but they don’t even care

Horrible experience, Lexi de manager is very rude and unprofessional, I spend so much money for a tooth infection and it did’t work, the job they did is horrible, the place is all dirty and broke, I don’t recommend this place no body!!!!!!!!!!

Waste of time & money hungry. Lies about dental coverage to get money out of patients. Lies. Just run away! Overworked and underpaid staff.

This office it’s the most horrible and disorganized, the staff personnel it’s all a big lying group .in the appointment day ,they only took a panoramic x-rays and sit my mom in the room ,only the nurse came ,ask questions and said we have to wait for authorization,dr.never saw my mom, her Medicare insurance was bill for so many check up and extra x-rays , Medicare denies my mom dentures because the x-rays that was send have teeth, my mom have no teeth ,that was the reason for a new denture, tryin g to call to verify authorization, they put me in hold for so long ,gave a name of a employee that was not working anymore in the office, many more complaints, not happy with the office .

I would like to give huge shot out to the whole team and Lexi for the best dentures ever. And thank you so much Scott Goldenberg

2 complaints I have thats it.. The lady in the front need to get fired she is not good with customer service at all .. And the funny thing is the managerwas rite next to her but the manager is good. Smh‼‼ and long wait.. Thats it.

Alex did a wonderful job on my cleaning , Thanks alex

The worst dentist the dentist new i had an infection going a new i had a heart condition on top of it the tooth should never been removed with the infection going on and on top of it i had to go to the emergency room for antibiotics because the nevre prescribed them to me if you have a fear of a dentist please do not go to this place the flat out suck and are rude

The worst place you will ever be at. ghetto from the beginning to the end. this office is what is wrong with the world, esp kayla the office manager. very ratchet experience

Omg no space to wait…. Wait time is over an hour pass your appointment time…. When spoke to staff she is rude….. never had issue with the dentist.

The idea of having a tooth pulled whats making me nervous but the staff there are very understanding and best of all the tooth is healing

This place is so bad I dont know were to begin explaining how bad it is lets just say is not clean I would give it a 0 but there is no option to do so I found a great place and I felt like I was in a 5 star hotel it was that good

Curtis he is very funny and hyper I like him very much and I hope I come back at see him soon I give him a 5 star

I’ve been coming here for awhile. They have done an excellent job. Great post COVID-19 place. Staff is excellent.

0 stars if I could‼️ This place is very unprofessional, lacks knowledge and customer service! Definitely wouldnt recommend anyone to take their kids here! The pitttss 🗣️

Worst experience ever. Don’t ever use this dentist! I tried twice and had a terrible experience both times

Terrible customer service!They always have long waits & unprofessional unorganized staff. They deffinately need training in customer service. If I could give zero stars I would because they dont even deserve one.

They are good stuff they have a good Doctor l love them.

Lexi is the best will recommend this office there new location looks wonderful

Unprofessional, waste of time, no customer service, no standardized process for obtaining patients information, also looked unsanitary.

Warning to anyone who is planning to go to this dentis The doctor scanned me 500 my insurance told me this is not the first time beware professional card artists

They will give you an appointment however they will make you wait hours after you show up …

Great work by Trever. Service was quick and easy and he was funny

Very friendly new staff! I see they’re trying to change and will continue to bring my family

Great place to have a dental appointment I highly recommend them

Great work!!!

Courteous and knowledgeable staff.Extremely sanitary office , and Dr.Green is terrific !! 😁

STAY AWAY

This is the worst place to come to please DO NOT WASTE UR TIME COMING HERE they are a damn fraud

Really rude front desk .. almost had to make them speak 10/6/18

Dont take their job serous, very unprofessional

Worst place to go to.. never again, not professional at all

Love itBest DoctorExcellent staff

This office should close its doors forever

Dentures perfect!!..for!!.. nice

Very bad!!!

This was one of the most frustrating and unprofessional experiences I’ve had at a dental office.From the start, the front desk staff failed to provide the necessary paperwork—I had to ask for it myself. No one verified our insurance coverage in advance, which led to us waiting over two hours without any treatment being done.We were told insurance would only cover part of one of the two procedures, but instead of proceeding with the covered one, the manager refused to move forward unless we did both procedures together—which made no sense and wasted our time.To make things worse, we were asked to leave the exam room because they had no available rooms, and they suggested we discuss private patient matters in the waiting area in front of others. That is a serious breach of patient privacy.Sandy, in particular, was extremely rude and unprofessional throughout the entire visit. Her tone and attitude made an already stressful situation worse.This office showed a complete lack of communication, professionalism, and respect for patients. I would not recommend this place to anyone.

I had a root canal and a crown done, after a few days I got an infection in the same tooth, I went to the clinic where they did the work they told me that what they had done to me was a bad job (without knowing that it was them themselves) but when I told them that they had done it themselves, they told me that they couldnt do anything, since the doctor who treated me no longer worked there and the worst thing is that I had to pay again to remove the crown, do the root canal and another new crown. They are irresponsible.Beware of these irresponsible people, you should accuse them of medical malpractice

They made an appointment with me at 10 and they saw me at 11.40, the wait is long, they told me they will see you soon and they had me to keep me, if I knew it was going to be like this I wouldnt have wasted a second there, I wasted the whole morning, when the doctor finally saw me she looked super rushed and told me that she wasnt going to do the cleaning that I wanted because I needed a deeper one so I came back without doing anything! a total waste of time! and he wanted to charge me $500 in addition to what the insurance covers! The truth is HORRIBLE, theres a reason why they have such a bad review of this place! You can tell he just wants to get your money!

The worst place in service.Bad customer service.The administration is very negligent in paying attention to the needs of the patient. I would not recommend it for the world.The worst place in service.Bad customer service.The administration was very negligent in paying attention to the patients needs. I wouldnt recommend it for the world.

I didnt like the attention or the place because they first called me at 10:00 am and the Mall opens at 11:00 am, a fair hour outside waiting outside the mall. Three people in the same situation. The attention of those who work at the reception was terrible because some patients entered through the back of the office and those who entered through the Mall, no one opened the door for them, also standing waiting. I didnt see good hygiene

Thank you very much to Dr. Vera and her assistants Tobias and David! Vera is the best doctor and does everything very carefully and efficiently, and her assistants are very qualified professionals! They speak Russian and English and Spanish!

Well, I would say about that dental office that the service is terrible, we can never get treatment there,Why? Well, we went three times and we were not attended to correctly. The first time, they couldnt find the appointment on the computer. Well, I said ok.It usually happens.Second, I had an appointment but it wasnt for that day when I spoke with the assistant and she told me Saturday of the following week, well they made us fill out the personal information, insurance and many other things to expedite Everything ok we left everything ready for the third appointment readyThird appointment we arrived because supposedly I and my wife had an appointment and what happened they lost all the information that is private and made us waste our time. I dont know if the dentists are good, but what I could say is that they have the worst receptionists, secretaries, or whatever you want to call it, we will never go to that place again, very bad experience.

Too bad, bad attention, on Friday 10/26/18 my mother went to have a tooth extracted and another one was removed, within an hour we returned and they told us that the doctor was responsible, not them, and that she should return on Tuesday 10/30 when the doctor was going to work, the doctor with the last name Green did not assume his responsibility and the manager left as if nothing had happened, I called the police and they recommended that I go to court, They provide poor quality service and violate the dignity of the customer.

They are thieves, they told me that the insurance did not cover the extractions they did to my daughter and they charged me, surprise when I received a letter from my insurance saying that they had made a payment to these people for the extractions, that is, they charged double, the insurance and me, Scammers, in addition to terrible attention, to anyone who tells you not to go to that place, they are not professionals but thieves, they will get all the money.weight of the law!

Terrible service, they gave me a poorly done root canal, they charged me in full saying that the insurance did not cover it and it did. The worst thing is that I lost the tooth because the procedure was poorly done. The reception staff is terrible, they do not respond to complaints.

Excellent

Place has great staff and dr. Guilarte, Dr. Bisma, and Dr. Hajir all excellent doctors.

Please do not go to this horrible place, my 5 year old son wanted to extract 4 teeth at once, which he clearly did not accept, the dentist, the secretaries, the manager all terrible, the place super dirty, zero star :(

How cute it is!! Giant, a lot to go, a lot of people too... But I would come back every day hehe 👯‍♂️😎👯‍♂️

Im very happy super